Dialogflow

About Dialogflow

Dialogflow is a natural language understanding platform from Google Cloud for building conversational user interfaces into mobile apps, web applications, devices, bots, or interactive voice response systems. It processes text or audio input from users and responds through text or synthetic speech, and is offered in two editions: Dialogflow CX, an advanced agent type built around flows and playbooks for larger or more complex agents, and Dialogflow ES, a standard agent type built around intents for smaller and simpler agents.

The product is intended for developers integrating conversational interfaces such as chatbots and voice assistants into their products. For contact centers with human agents, Dialogflow also offers Agent Assist, which provides real-time suggestions to human agents during customer conversations; Agent Assist is an extension of the Dialogflow ES API but can use a Dialogflow CX agent as its virtual agent.

Key features

• Natural language understanding platform for conversational interfaces
• Supports two agent types: Dialogflow CX (advanced/complex agents) and Dialogflow ES (standard/simple agents)
• Processes text or audio input, including phone or voice recordings
• Responds via text or synthetic speech
• Integrates into mobile apps, web apps, devices, bots, or IVR systems
• Agent Assist provides real-time suggestions for human agents in contact centers

Frequently asked questions